I ship to Australia, Austria, Belgium, Bulgaria, Canada, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, New Zealand , Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, United States, and Sweden.
United Kingdom is currently not possible, I am working on figuring out the tax rules.
Please contact us at info@ficturabooks.com, explaining the issue, your order number, and the correct address. If your order has not yet been dispatched, we can still change the address.
Check if you have used track & trace.
Did you receive other emails about your order with an overview of what you've ordered and your order number? If yes, please contact info@ficturabooks.com, stating your issue and order number, so I can resend the email to you.
If no, you might have entered an incorrect email address. Contact info@ficturabooks.com with your issue, the email address you believe you used, the contents of your order, and the address it was sent to. With this information, I hope to locate your order and send you the tracking number email.
Shipping costs depend on the weight of your order and whether you use track & trace. This is calculated based on your address and can be filled in in the shopping cart.
This is 99% of PostNL's standard costs for sending parcels with track & trace. The last 1% is used to process the order and the box or envelope it goes in.
No, not at the moment.
Please contact me with the details, note that I will not do it for free.